शुल्क वापसी की नीति
THRIFT WALLET — RETURN, REFUND & EXCHANGE POLICY
Last Updated: 25 September 2026
Applies To: All purchases made via Website, Social Media, WhatsApp, or Direct Sales Channels.
In short: No returns and no refunds for change of mind, fit, style, or anything shown or mentioned in the listing. Only if we made a mistake (we sent a different item from the one you ordered, or the item has a significant defect as defined in Section 4 that was not shown or mentioned), and you report it within 48 hours with a proper unboxing video, we will resolve it after inspecting the returned item. Please read the full terms below before ordering.
1. Nature of Business & Products
Thrift Wallet operates as an independent reseller of pre-owned, thrifted, surplus, and vintage fashion items.
Products sold by Thrift Wallet:
- May be pre-used
- May show natural ageing
- May contain minor defects
- May have fading, wear, or storage marks
- May differ from new retail standards
All products are sold strictly on an “AS-IS” basis.
Thrift Wallet does not sell new retail inventory unless explicitly stated.
2. Sizing & Measurement Policy
Thrift Wallet sells products based on:
✅ Actual garment measurements in inches
❌ NOT based on tag size (S / M / L / XL / etc.)
Customers must:
- Compare measurements with their own garments
- Not rely on brand tag size
- Not assume standard retail sizing
Measurement disputes do not qualify for exchange, return, or refund.
3. Brands, Trademarks & Authenticity
All items sold by Thrift Wallet are pre-owned, thrifted, surplus or vintage goods sourced in bulk. Thrift Wallet does not authenticate items and makes no claim that any item is original, licensed, or manufactured or authorised by any brand, club, league, team, company or person.
Any names, logos, crests, numbers or artwork visible on an item are part of the item as we received it and are shown only so you can see exactly what you are buying. They do not indicate any affiliation with, sponsorship by, or endorsement from the owners of those marks. All trademarks belong to their respective owners. Prices reflect the condition and second-hand nature of each item, not the value of any brand.
For full details, see our Brand & Intellectual Property Policy.
4. What Counts as a Defect
Every item is pre-owned and one-of-one. The following are normal characteristics of vintage and thrifted clothing, and are not defects, whether or not they are shown in photos:
- Lint, pilling, fuzz or loose threads
- Faint marks, spots or stains smaller than about 1 cm (roughly a fingernail), including on the inside
- Fading, colour variation or sun-bleaching
- Cracking, peeling or fading of prints, numbers, stickers and patches
- Slight stretching, shrinkage or softening of fabric from age and washing
- Missing or cut brand tags, size labels or care labels
- Faint odours from storage (a wash usually removes them)
A significant defect means a hole, tear, broken zip, large stain (bigger than about 1 cm) or damage that affects normal wear, which was not mentioned or visible in the listing.
5. No Returns and No Refunds
Because every item is a single pre-owned piece sold as described, we do not accept returns or give refunds for:
- Change of mind, style preference or expectation mismatch
- Fit issues, where the listed measurements were accurate
- Flaws that were mentioned or visible in the listing
- Normal vintage characteristics listed in Section 4
- Colour differences caused by screens or lighting
- Delays caused by the courier after dispatch
6. When We Make a Mistake (Free Resolution)
We take responsibility and fix it at no cost to you only if all the conditions in Section 8 are met and:
- We sent a different item from the one shown in your order confirmation (a different product, or a size or measurement different from the one listed for the item you ordered). An item that simply does not fit you is not a wrong item.
- The item has a significant defect (Section 4) that we did not disclose
- A listed measurement is off by more than 2 inches
- The item is clearly a different product from the one in its listing photos
How we resolve it, in this order:
- Exchange: for another item of equal value, chosen by you from available stock. We pay shipping both ways.
- Store credit: for the amount you paid for the item, if no suitable exchange is available.
- Refund: only where required by law, after the item has been returned to us and has passed inspection, to your original payment method (or bank account for COD orders) within 7 working days of inspection.
7. Optional Paid Exchange (Not Our Mistake)
If there was no mistake on our part but you would still like to exchange an unused item, we may allow a paid exchange, at our discretion:
- Request within 48 hours of delivery. The item must be unused, unworn, unwashed and unaltered.
- An exchange fee covering return pickup, re-dispatch and handling is payable. The exact amount is confirmed to you before you agree.
- Instead of an exchange, we may offer store credit for the item value, minus the delivery cost we have already paid.
8. How to Raise a Claim
- Report within 48 hours of delivery (as shown in the courier tracking) to thriftwallet04@gmail.com or Instagram DM @thrift_wallet_, with your order number.
- Send a continuous, unedited unboxing video that starts with the sealed parcel and shipping label visible and shows the item and the issue clearly, plus clear photos.
- For any exchange, credit or refund, the item must be returned unused, unwashed and in the condition received. We inspect every returned item before completing the resolution.
- Claims may be declined if evidence is incomplete or edited, if the issue does not match the returned item, or if the item has been used, washed or altered.
- Only one claim per order is accepted, and it must list every issue at once.
- The decision on whether an issue qualifies under Section 4 or Section 6 is made by Thrift Wallet after inspecting the returned item and the evidence. Nothing is refunded, exchanged or credited before the item reaches us and passes inspection.
- Items are inspected against our listing photos and records. If the returned item is not the same piece we sent, or has marks, stains, damage, odours or wear that were not present in the unboxing video, the claim is declined and the item is sent back to you at your cost.
- Customers who make false, exaggerated or repeated claims may be refused future orders and COD.
9. Store Credit
- Store credit is issued as a code usable on thriftwallet.in and cannot be exchanged for cash.
- Its validity is stated when issued and is at least 3 months. Credit issued for our mistake is valid for 12 months.
10. Advance Payments for COD Orders
For certain orders, Thrift Wallet may require an advance payment prior to dispatch.
Any advance amount paid toward a COD order is:
• Non-refundable
• Non-transferable
• Non-adjustable
This applies regardless of:
• Delivery refusal
• Customer unavailability
• Incorrect contact details
• Address issues
• Return-to-origin (RTO)
The advance amount varies based on order value, location risk and logistics factors, and is shown to you before you pay it. It covers courier charges we incur on refused or returned parcels.
11. Prepaid Order Dispatch & Cancellation
Once a prepaid order is dispatched:
• Order cannot be cancelled
• Payment cannot be refunded
• Payment cannot be reversed
If customer refuses delivery → No refund will be issued.
12. Customer Contact & Delivery Accessibility Responsibility
Customers must provide:
• Valid phone number
• Reachable phone number
• Complete delivery address
• Correct PIN code
• Valid name
If courier cannot reach customer due to:
• Calls not answered
• Phone switched off
• Wrong phone number
• Incomplete address
• Wrong address
• Customer unavailable repeatedly
Then delivery failure will be treated as Customer-Side Delivery Failure.
13. Return-To-Origin (RTO) & Re-Shipping Charges
If shipment returns due to Customer-Side Delivery Failure:
Customer must pay:
• Re-shipping cost
• Reverse logistics cost
• Handling cost (if applicable)
For COD orders:
If customer wants re-dispatch → Order must be converted to prepaid + logistics charges.
For prepaid orders:
Customer must pay fresh delivery charges for re-shipment.
14. No Refund in RTO Cases
If shipment returns due to:
• Wrong details
• No response
• Delivery refusal
• Incomplete address
• Customer unavailable
No refund will be issued.
15. Proof of Delivery (POD) Policy
If courier provides valid POD including:
• OTP confirmation
• Delivery photo
• Signature confirmation
• Courier system confirmation
Order will be treated as delivered.
No refund / replacement / compensation will apply.
16. Delivery Dispute Reporting Timeline
Customer must report delivery dispute within:
Preferred Window → 24 – 72 Hours
Maximum Window → 7 Days
After this → Courier investigation window may close.
17. Courier Investigation Timeline
Courier investigation usually takes 3 – 5 working days.
Timeline is controlled by courier companies.
18. Customer Response Requirement During Investigation
If Thrift Wallet requests info and customer do not respond within 72 hours:
Case may be closed due to non-response.
If courier investigation window expires during this → Resolution may not be possible.
19. Order Tracking Responsibility
Customers are responsible for:
• Tracking their shipment
• Requesting tracking ID if needed
• Monitoring delivery attempts
Thrift Wallet provides tracking but does not guarantee proactive tracking notifications for every shipment.
20. Complaint Evidence Standard (see also Section 8)
Customers must provide:
• Full unedited unboxing video
• Packaging photos
• Product photos
Evidence must be:
• Clear
• Continuous
• Unedited
• Verifiable
If evidence cannot be verified → Claim may be declined.
21. Suspected Evidence Manipulation
If submitted media appears edited, altered, or incomplete:
Claim may be declined due to inability to verify condition at delivery.
22. Condition & Appearance Complaints
Complaints related to:
• Color variation
• Sticker fading
• Wear marks
• Fabric aging
• Minor defects
• Condition rating disagreement
Require full evidence.
23. Grievances
If you are not satisfied with how a claim was handled, contact our Grievance Officer, Vaibhav Jitendra Vyas, at grievances@thriftwallet.in. We acknowledge complaints within 48 hours and resolve them within one month. Nothing in this policy limits any right you have under the Consumer Protection Act, 2019.
24. Good Faith & Cooperation Clause
Thrift Wallet commits to fair handling of genuine cases.
Customers are expected to cooperate by providing timely and accurate information.