शुल्क वापसी की नीति

🔒 THRIFT WALLET — RETURN, REFUND & EXCHANGE POLICY

Last Updated: [15-02-2026]-
Applies To: All purchases made via Website, Social Media, WhatsApp, or Direct Sales Channels.

1. Nature of Business & Products

Thrift Wallet operates as an independent reseller of pre-owned, thrifted, surplus, and vintage fashion items.

Products sold by Thrift Wallet:

  • May be pre-used
  • May show natural ageing
  • May contain minor defects
  • May have fading, wear, or storage marks
  • May differ from new retail standards

All products are sold strictly on an “AS-IS” basis.

Thrift Wallet does not sell new retail inventory unless explicitly stated.

2. Sizing & Measurement Policy

Thrift Wallet sells products based on:

✅ Actual garment measurements in inches
❌ NOT based on tag size (S / M / L / XL / etc.)

Customers must:

  • Compare measurements with their own garments
  • Not rely on brand tag size
  • Not assume standard retail sizing

Measurement disputes do not qualify for exchange, return, or refund.

3. Authenticity & Brand Position

Thrift Wallet:

  • Does not guarantee authenticity
  • Does not verify brand authorization
  • Does not claim brand affiliation
  • Uses brand names only for identification and categorization

Customer perception of authenticity is not grounds for refund, return, or dispute.

4. Strict No Return Policy

Thrift Wallet does not accept product returns under any circumstances including but not limited to:

  • Change of mind
  • Fit issues
  • Style preference
  • Expectation mismatch
  • Condition expectation mismatch
  • Minor defects
  • Ageing signs
  • Color variation
  • Fabric feel
  • Brand authenticity concerns
  • Delivery delay

5. Strict No Monetary Refund Policy

Thrift Wallet does not issue monetary refunds including:

  • Full refunds
  • Partial cash refunds
  • Bank reversals
  • Wallet reversals

6. Goodwill Resolution (Non-Obligatory)

In rare cases, Thrift Wallet may, at its sole discretion, offer:

  • Discount coupon
  • Store credit (small % only typically 5–10%)

This is:

  • Not guaranteed
  • Not a right
  • Not a precedent
  • Case-by-case only

7. Exchange Policy (Strict Exception – Operational Error Only)

Exchange may be considered only in rare cases where:

✔ Thrift Wallet has shipped an incorrect product, OR
✔ The measurement listed is materially inaccurate

Exchange Conditions:

  • The issue must be reported within 48 hours of delivery
  • Requests raised beyond this timeframe will not be considered under any circumstances
  • Customer is responsible for logistics costs (if approved)
  • Approval is mandatory from the support team after review
  • Exchange is not guaranteed and will be evaluated on a case-by-case basis
  • This is a one-time exception process and cannot be repeated

Important Note:

Thrift Wallet operates on a strict no return, no refund, no exchange policy.
The above exception applies only in clearly verifiable operational errors reported within the defined timeframe.

8. Advance Payments for COD Orders

For certain orders, Thrift Wallet may require an advance payment prior to dispatch.

Any advance amount paid toward a COD order is:

• Non-refundable
• Non-transferable
• Non-adjustable

This applies regardless of:
• Delivery refusal
• Customer unavailability
• Incorrect contact details
• Address issues
• Return-to-origin (RTO)

Advance amount varies based on order value, location risk, and logistics factors.

9. Prepaid Order Dispatch & Cancellation

Once a prepaid order is dispatched:

• Order cannot be cancelled
• Payment cannot be refunded
• Payment cannot be reversed

If customer refuses delivery → No refund will be issued.

10. Customer Contact & Delivery Accessibility Responsibility

Customers must provide:

• Valid phone number
• Reachable phone number
• Complete delivery address
• Correct PIN code
• Valid name

If courier cannot reach customer due to:

• Calls not answered
• Phone switched off
• Wrong phone number
• Incomplete address
• Wrong address
• Customer unavailable repeatedly

Then delivery failure will be treated as Customer-Side Delivery Failure.

11. Return-To-Origin (RTO) & Re-Shipping Charges

If shipment returns due to Customer-Side Delivery Failure:

Customer must pay:

• Re-shipping cost
• Reverse logistics cost
• Handling cost (if applicable)

For COD orders:
If customer wants re-dispatch → Order must be converted to prepaid + logistics charges.

For prepaid orders:
Customer must pay fresh delivery charges for re-shipment.

12. No Refund in RTO Cases

If shipment returns due to:

• Wrong details
• No response
• Delivery refusal
• Incomplete address
• Customer unavailable

No refund will be issued.

13. Proof of Delivery (POD) Policy

If courier provides valid POD including:

• OTP confirmation
• Delivery photo
• Signature confirmation
• Courier system confirmation

Order will be treated as delivered.

No refund / replacement / compensation will apply.

14. Delivery Dispute Reporting Timeline

Customer must report delivery dispute within:

Preferred Window → 24 – 72 Hours
Maximum Window → 7 Days

After this → Courier investigation window may close.

15. Courier Investigation Timeline

Courier investigation usually takes 3 – 5 working days.
Timeline is controlled by courier companies.

16. Customer Response Requirement During Investigation

If Thrift Wallet requests info and customer do not respond within 72 hours:

Case may be closed due to non-response.

If courier investigation window expires during this → Resolution may not be possible.

17. Order Tracking Responsibility

Customers are responsible for:

• Tracking their shipment
• Requesting tracking ID if needed
• Monitoring delivery attempts

Thrift Wallet provides tracking but does not guarantee proactive tracking notifications for every shipment.

18. Complaint Evidence Standard

Customers must provide:

• Full unedited unboxing video
• Packaging photos
• Product photos

Evidence must be:
• Clear
• Continuous
• Unedited
• Verifiable

If evidence cannot be verified → Claim may be declined.

19. Suspected Evidence Manipulation

If submitted media appears edited, altered, or incomplete:

Claim may be declined due to inability to verify condition at delivery.

20. Condition & Appearance Complaints

Complaints related to:

• Color variation
• Sticker fading
• Wear marks
• Fabric aging
• Minor defects
• Condition rating disagreement

Require full evidence.

21. Good Faith & Cooperation Clause

Thrift Wallet commits to fair handling of genuine cases.
Customers are expected to cooperate by providing timely and accurate information.