Shipping policy

Shipping Policy

Last Updated: 26 September 2026

  • Orders are usually dispatched within 24 to 36 hours of being placed. In some cases (for example during sales or high order volumes) dispatch may take longer. Delivery time after dispatch depends on the courier and your PIN code.
  • Orders are shipped through private couriers and, in special cases, via public couriers.
  • For partial COD orders, private couriers are used exclusively.
  • For Cash on Delivery (COD) orders we require a non-refundable advance payment to prevent fraudulent orders. The amount depends on order value, delivery location and logistics factors, and is shown to you before you pay it. It covers courier charges we incur on refused or returned parcels and is forfeited if the customer refuses delivery.
  • We do not ship COD orders to the same address again if previously denied.

Exchange and Return Policy:

  • Returns, refunds and exchanges are governed by our Return, Refund & Exchange Policy. In short: no returns or refunds for change of mind or fit; if we make a mistake and you report it within 48 hours of delivery with an unboxing video, we will resolve it as set out in that policy.
  • Customers are encouraged to thoroughly review their purchases before confirming orders.
  • Please reach out to our support team for any pre-purchase queries to ensure a satisfactory shopping experience.

Additional Information: